ICT Service Management

These dashboards (control panels) are technically concise, well-reviewed online diagrams that can be drawn on one or several screens and are constantly updated at preset time intervals. Reports set to multi-page are not displayed on the dashboard interface as a long document to be paged, but on pages that can be conveniently clicked on the GUI. The individual pages may contain links through which you can access more detailed information, e.g. you can get to other dashboard pages or even to a detailed listing of the evolution of the given performance indicators over time.

The essence of model-based dynamic technical records is that the logical ICT layers that are physically built and installed on them, and their connections, are realistically and accurately stored according to the manufacturer's independent model that best suits the ICT environment, which is essential for troubleshooting and capacity management. Netvisor’s NETinv's product can fully handle these expectations, both at the physical (geographical and physical location) and logical (devices, connections) levels.

Netvisor’s IP Explorer product is capable of detecting and documenting inhomogeneous IP networks and infrastructure elements and their logical connections in a fully automated manner. During detection, this system takes over the infrastructure and their connection data by accessing the devices directly or by accessing the IT and network monitoring systems. Connected to the NETinv product, it can automatically upload this logical information to the NETinv inventory.

The purpose of monitoring the performance of the supervised telecommunications network, IT infrastructure and the applications running on it is that the operating organization can accurately see the actual availability and performance of the ICT systems, and by using the information obtained from the monitoring, it can quickly learn about the performance reduction in the operation of the systems, and that the system with the information provided, you can receive support for the accurate and quick exploration of the causes. These measurements can be used to detect physical and logical resource bottlenecks and capacity problems in time, as well as to verify the quality of the services provided by the system. Netvisor’s PerformanceVisor (PVSR) product can provide operators with a unified view of the monitoring systems in a highly scalable and one-stop shop manner, spanning the various ICT technologies.

As a result of the processing of incoming events, the fault monitoring system determines the cause-and-effect relationships and root causes of the fault, and with the help of these, it shortens the troubleshooting process, thus reducing the duration of the service outage. The network and infrastructure model data can come directly from the registration system. Netvisor’s Fault Manager (FM) product, based on NETinv data, is capable of correlated event processing, taking into account performance degradation threshold level alarms from individual monitored systems via PVSR.

This requires the collection, processing and evaluation of key performance indicators (KPI) from the ICT systems and the production of reports on the results, as well as the display of the current status of the measured data via a dashboard interface. All processed data originally comes from a partner ITIL ticketing, performance and fault management systems, so the SLA management system also fulfills a data integration function between the operation support systems. The Netvisor SLA Suite product performs these tasks in a one-stop shop manner.

Service providers want to meet the quality expectations of their IPTV subscribers by comprehensively monitoring and continuously developing the service provider's network, e.g. by improving access lines. Netvisor’s The iTVSense product displays data from measurement and alarm and other data sources (e.g. IPTV Middleware) as an IPTV specific dashboard. Netvisor probes installed at different locations in the service provider's network can measure IPTV reception data (loss, jitter, MDI, etc.) and send this data to the server side.